Terms & Conditions

We ask you to carefully read these conditions and terms of use before placing any order on this website.

By accessing www.dutchdelicacies.com you agree to be bound by and to adhere the following terms and conditions.

 

Article 1. General

Dutchdelicacies.com is a website owned by Hoogcarspel International located in The Hague, here after referred to as Dutchdelicacies.com.

DutchDelicacies.com
Weissenbruchstraat 1e
2596GA Den Haag
KvK: 59 81 42 25
info@dutchdelicacies.com

 

Customer: Any person or company which places an order on, accesses  or makes use of, www.dutchdelicacies.com .

(Delivery) Agreement: The agreement to deliver one or more Products as displayed on www.dutchdelicacies.com by Dutchdelicacies.com to a Customer after payment in full.

Product: The actual (phychical) object which is the subject of the (delivery) agreement

Supplier: : Any third party company supplying to Dutchdelicacies.com

Producer: Any party producing the Products as shown on www.dutchdelicacies.com

 

Article 2: Applicable

With the exception of deviations agreed explicitly and in writing between Dutchdelicacies.com and the Customer, these conditions apply to all offers, orders, and agreements between the Customer and DutchDelicacies.com, and to all actions taken to execute them.

By entering into a delivery Agreement the Customer automatically agrees to having read these terms and conditions and agrees to abide them.

The most recent version of these conditions are always applicable and accessible to everyone on the website www.dutchdelicacies.com. A written copy of these conditions is made available upon request. All new terms are in effect as of the date of publication. All terms are applicable on all pending & future (delivery) agreements as of that date.

In case one or more clauses of these conditions is/are void, the other clauses of these conditions will remain valid.

Dutchdelicacies.com has the right to change these conditions and the content of the www.dutchdelicacies.com website at all times.

 

Article 3. Completion of the agreement

The (Delivery)agreement comes into force only after acceptance of the order by Dutchdelicacies.com.  By placing the order the Customer accepts these conditions. DutchDelicacies.com reserves the right to refuse orders from any Customer at any time.

All orders will be admitted on the website www.dutchdelicacies.com unless agreed to in writing by Dutchdelicacies.com

All Dutchdelicacies.com  offers are non-binding. In the event that Dutchdelicacies.com can not fill an order for any reason, it will communicate this to the Customer as soon as possible. Under no circumstances is the Customer entitled to any type of compensation.

Dutchdelicacies.com has the right to, at any time, maximize the number of Products any Customer may order without stipulating reason.

 

Article 4. Third Parties

Dutchdelicacies.com can make use of Suppliers to fullfill the delivery agreement. In the case these third parties have additional terms & conditions, all these will apply to the agreement as made between customer and Dutchdelicacies.com.

In case third party terms are in direct conflict with Dutchdelicacies.com terms & conditions, Dutchdelicacies.com terms&conditions will apply.

No third party may attain any right based on these Dutchdelicacies.com terms & conditions.

 

Article 5. Address

The Customer is responsible for the timely, 100% correct, and the in full supplying of the delivery address.

A correct delivery address must be made known to Dutchdelicacies.com at moment of submitting an order.

When an order has been submitted no changes or additions can be made to the delivery address.

All communication concerning orders or Products as ordered by the Customers on www.dutchdelicacies.com will be sent to the (e-mail) address as supplied by the Customer.

Dutchdelicacies.com can not be held accountable for any miscommunication, dammages or incurred costs arising from mistakes or misspelling in the delivery (e-mail)address.

 

Article 6. Ownership

As long as payment in full has not been made by the Customer for all costs incurred in the execution of the delivery agreement,  all Parcels & Products are owned by  Dutchdelicacies.com.

 

Article 7. Prices and tariffs

All prices are in euros excluding VAT. 0% VAT will be used when delivering to Customers outside of the EU when applicable. On all other transactions the Dutch VAT of 6% and 21% will apply.

Outside the E.U. the Customer is responsible for any taxes or import duties that need to be paid in the country of destination. Please contact your local tax-office for more information.

Dutchdelicacies.com has the right to change prices at any time. In case the Customer may incur any additional cost as a result, the Customer will be informed by e-mail.

Dutchdelicacies.com can not be held liable for potential (typographical) errors in its prices or conditions.

The Customer has no right to delivery of any Product at the published price if the Customer could have logically  known that this price was far below the value of the Product.

 

Article 8. Payment

The buyer is required to pay the net amount that is mentioned on the order confirmation and invoice. This amount includes the sales price of the delivered products, including any shipment fees and packing fees and/or fees for the collection of payments, and including VAT. Payments are accepted via Paypal,  Ideal, and when possible via creditcard.

The products will not be shipped until the total payment has been fullfilled in full.

Credit card payments can only be made with the following credit cards: Visa, Mastercard.

Additional cost incurred when using a payment service are to be paid by the Customer

 

Article 9. Delivery

All products ordered through www.dutchdelicacies.com  will be shipped to the delivery address specified by the Customer as kwown to Dutchdelicacies.com at time of order placement.

Dutchdelicacies charges fees for the shipment of the products, unless explicitly mentioned otherwise. The fees that apply to the Customers order are displayed during the online checkout procedure. For further information on shipment fees please visit www.postnl.nl

All risk during transport of damage, loss or theft are at the expense of the Customer.

The times of delivery indicated on the website are indicative. Under no circumstances does the Customer have a right to compensation if the terms of delivery are exceeded.

Dutchdelicacies.com takes the necessary precautions to ensure that the products that are offered on the website can be delivered. Dutchdelicacies.com has the right to withhold delivery of any Product at any time. All other available Products ordered will be delivered. Under no circumstances can Dutchdelicacies.com be held liable for damages that would result from a product being not delivered.

The Customer is responsible for all possible costs due to customs, tob e paid duties or other import related taxes.

By agreeing to these terms the Customers acknowledges their responsibitiy to be fully aware of any rules and regulations concerning importing goods to their country of residence. Dutchdelicacies.com can not be held responsible for impounding by customs officials of any Product due to local law or regulations.  If a parcel is not let through local  customs and it is returned to us, Dutchdelicacies.com will not refund any costs. Possible additional costs will be billed to the Customer.

Dutchdelicacies.com can not be held responsible for any parcel being lost.

Dutchdelicacies.com can always refuse delivery of any Product to any Customer without explanation

Products in real life may vary from the pictures used on www.dutchdelicacies.com.

 

Article 10. Cancellation & Refunds

If a Customer wants to cancel a delivery and return a Product, the Customer may do so within ten days of delivery. The Customer must do so in writing to Dutchdelicacies.com. The cancellation is only applicable to the mentioned Products. All other Products delivered in the delivery are not included.

Order cancellation is only possible if all the concerned Products are returned to Dutchdelicacies.com without damage or without being used. The right to appraise if Products are in desired condition remains with Dutchdelicacies.com at all times. All concerned Products need to be sent back to Dutchdelicacies.com within ten days after delivery. All incurred cost for return shipment is to be paid by the Customer.

The unwanted products need to be returned to the Dutchdelicacies.com address as mentioned in these terms & conditions.

After receiving the returned Products Dutchdelicacies.com will repay any amount charged for these Products within 30 days of arrival. Repayment to the Customer will be done to the bankaccount used for the initial payment. Repayment will be withheld if the returned Products do not meet the required critiria as stipulated in the section above.

Everything mentioned in paragraphs 10.1, 10.2, and 10.3 are not applicable if Products are passed due date, very perishable, or of such personal nature that Dutchdelicacies.com can not take them back. The right to appraise if Products are of such a condition remains with Dutchdelicacies.com at all times.

 

Article 11. Complaints

If the ordered products have breakage, damage, or there seems to be an incorrect delivery, the Customer needs to inform Dutchdelicacies.com within 2 working days after receiving the Dutchdelicacies delivery. If Dutchdelicacies.com does not receive a complaint within the term mentioned above, it is assumed that the order was in accordance with expectations.

 

Article 12. Garantees

Dutchdelicacies.com does not give any form of garantee as to the state of the Products apon arrival. All Dutchdelicacies.com efforts are best-effort only.

Dutchdelicacies.com does garantee that all sent Products are not passed experation date when sent.

Possible diversions from the mentioned above must be made aware to Dutchdelicacies.com within 48 hours of delivery by e-mail including the Parcel identification code.

If after investigation by Dutchdelicacies.com the facts seem to be different from the Customer complaint, Dutchdelicacies.com is entitled to bill any incurred cost to the Customer.

Dutchdelicacies.com is not responsible for any communications regarding manufacturing call-backs by the Manufacturer.

 

Artikel 13. Force majeure

Dutchdelicacies.com has the right to claim Force Majeure. This is the situation where Dutchdelicacies.com can not deliver their Products due to forces outside the realm of their control. When this is the case, Dutchdelicacies.com has the right to postpone delivery on every order untill further notice. Force majeure is appicable when suppliers can not meet our demand, strikes, government rulings, terrorist attacks, fludding, fire, war, and natural disasters.

When the Force majeur situation is in effect longer than two months, the Customer has the right to cancel the order.

When the Force majeur situation is in effect Dutchdelicacies.com is not liable for any costs that might arise in any shape or form for the Customer or third parties.

 

Artikel 14. Privacy

Dutchdelicacies.com will only use any Customer personal information put in our care in the delivery of our Products or keeping our Customers well informed.

Dutchdelicacies.com is responsible for the correct and timely processing, storing, and destroying of any Customer personal information.

In case of hacking and theft of personal information all envolved Customers will be informed.

Dutchdelicacies.com holds the right to change any part of this Privacy article at any time. All changes will be made publicly accessible on www.dutchdelicacies.com.

 

Article 15. Rights

All intellectual  propertyrights belong to Dutchdelicacies.com and/or a Supplier.

Dutchdelicacies.com is owner and license holder of all copyrights, databases, applications, trademarks and other intellectual rights that are part of the www. dutchdelicacies.com website. Concept, structure, lay-out and design are the exclusive property of Dutchdelicacies.com.

The Customer is not allowed to dublicate, distribute or publish any part of www.dutchdelicacies.com without the explicit Dutchdelicacies.com written consent.

The www.dutchdelicacies.com design, pictures, drawings, software or any other part of the website is owned by Dutchdelicacies.com. This includes any part which may have been supplied for limited use to a Customer or third party.

 

Article 15. Age

Dutchdelicacies.com does not want to deliver to minors. By accepting these terms & conditions, you agree that you are at least 18 years old.

 

Article 16. Governing law and jurisdiction

Dutch law shall apply to each and every agreement between Dutchdelicacies.com  and the Customer.

These English terms & conditions have been translated from the original Dutch version. In the case of any (interpretation) differences between the two, the Dutch version is always leading.

In case a Customer has any further questions in relation to these Terms and Conditions do not place an order but please contact us through our customer service.

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